Privacy Policy
How DropYard Inc. collects, uses, and protects your personal information — in plain English.
No data sold
We don't sell your info to anyone. Ever.
No ad tracking
We don't share data with advertisers.
Your data, your call
Request, correct, or delete it anytime.
The short version
We collect only what we need to run DropYard — your account info, the items you list or claim, and basic technical data. We don't sell your data. We don't share it with advertisers. You can ask us to show, correct, or delete what we have at any time by emailing info@dropyard.app.
Section 01
About DropYard
DropYard Inc. (“DropYard,” “we,” “us,” or “our”) operates a neighbourhood moving-sale marketplace at dropyard.app (the “Service”). DropYard Inc. is incorporated in Ontario, Canada.
Section 02
Contact
For any privacy-related question, request, or complaint, contact us at:
Section 03
Information we collect
We collect information in three ways:
From you directly
- Account details: name, email, hashed password
- Profile details you add (neighbourhood, phone)
- Item listings: photos, titles, prices, pickup location
- Messages between buyers and sellers
- Support requests and survey responses
Automatically
- Device & usage: IP, browser, pages viewed, actions
- Approximate location from your IP
- Cookies for session, auth, and preferences
From third parties
- Google OAuth: name and email when you sign in with Google
- Image hosts (e.g. AWS S3) receive your uploaded images
Section 04
Why we collect your information
We use your information to:
- Create and manage your account
- Show your listings and claims to the right people
- Enable messaging between buyers and sellers
- Send transactional emails (claim confirmations, pickup reminders, password resets)
- Improve and secure the Service (analytics, anti-fraud, debugging)
- Comply with legal obligations and enforce our Terms of Service
We do not sell your personal information, and we do not share it with advertisers.
Section 05
Legal basis (PIPEDA)
Under Canada's Personal Information Protection and Electronic Documents Act (PIPEDA), we collect, use, and disclose your personal information only with your knowledge and consent — except where the law allows otherwise (for example, to investigate a breach of agreement, comply with a court order, or in an emergency that threatens someone's life or safety).
By creating an account and using DropYard, you consent to the practices described in this Privacy Policy. You may withdraw your consent at any time, subject to legal or contractual restrictions, by closing your account or contacting us at info@dropyard.app.
Section 06
What you share with other users
DropYard is a marketplace. To make a sale work, certain info has to be visible to the other party:
Sellers
see the display name and messages of buyers who claim or ask about their items, plus the pickup contact details the buyer chooses to share.
Buyers
see the seller's display name, item photos, listing details, neighbourhood, and pickup details the seller chooses to share once a claim is confirmed.
You control how much of your real-world contact info you share through messaging. Please use your judgment.
Section 07
Sharing with service providers
We share limited personal information with vendors who help us run the Service. These vendors are contractually required to use your data only on our behalf and only for the purposes we specify.
We may also disclose information when required by law, regulation, valid legal process, or to protect the rights, property, or safety of DropYard, our users, or the public.
Section 08
Cookies & similar tech
We use cookies and similar technologies for:
Authentication
Keep you signed in (access/refresh tokens stored on your device)
Preferences
Remember settings like your neighbourhood
Security
Detect abusive behaviour and protect accounts
Analytics
Understand how the Service is used so we can improve it
You can clear or block cookies through your browser settings, but parts of the Service may not work properly without them.
Section 09
How long we keep your information
We keep your personal information only as long as it's needed for the purposes described in this policy or to comply with our legal obligations.
- Account data: kept while your account is active and for a reasonable period after closure (fraud prevention, record keeping)
- Transactional records (claims, related messages): may be retained longer to resolve disputes or meet legal obligations
- Logs and analytics: kept for a shorter period and may be aggregated or anonymized
Section 10
Your rights
You have the right to:
Access
See the personal information we hold about you
Correct
Fix information that is inaccurate or incomplete
Delete
Request removal, subject to legal and operational limits
Withdraw consent
Stop our processing at any time
You can also file a complaint with the Office of the Privacy Commissioner of Canada if you believe we have not handled your data properly.
To exercise any of these rights, email info@dropyard.app. We will respond within a reasonable timeframe.
Section 11
How we protect your information
We use industry-standard safeguards to protect your information, including:
No system is 100% secure. If we ever become aware of a breach involving your personal information, we will notify you and the appropriate authorities as required by law.
Section 12
Children's privacy
DropYard is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13, we will delete it. If you believe a child has provided us with personal information, please contact us at info@dropyard.app.
Section 13
Jurisdiction & international users
DropYard is operated from Canada. If you access the Service from outside Canada, you understand that your information will be transferred to and processed in Canada (and potentially other jurisdictions where our service providers operate), which may have different data-protection laws than your home country.
Section 14
Changes to this policy
We may update this Privacy Policy from time to time. When we do, we will update the “Last updated” date at the top of this page and, where appropriate, notify you through the Service or by email. Continued use of DropYard after the changes take effect means you accept the revised policy.
Section 15
Contact us
Questions, concerns, or feedback about this policy or your information? Reach us at:
Thanks for reading. Now go make your neighbourhood a little lighter.
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